Our refund policy is simple and transparent. We stand behind all of our products with a 100% money-back guarantee. To request a refund, reach out to our customer service team at support[at]tsdtelecom.com, and we will promptly credit your credit card and send you an email confirmation.
If you encounter any issues with a mobile top-up or electricity payment that you have already paid for, we are happy to refund your payment. Please don’t hesitate to contact us if you require a refund.
To avoid recharging to the wrong account, please double-check the phone or meter number before making a top-up or sending an electricity payment. Unfortunately, we cannot offer refunds for payments made to incorrect mobile phone or meter numbers.