Privacy Policy

Last Updated July 1, 2023

TSD TELECOM Inc. (“we,” “us,” or “TSD TELECOM”) endeavours to protect and respect your privacy. If you are a TSD TELECOM Client, or just visiting our website or web application(s) (our “Platform”), this policy applies to you (a “user,” “you,” or “your”). Please read this Privacy Policy before using our Platform or engaging in any Services. If you do not agree with the terms of this Privacy Policy, do not continue to use our Platform.

This Privacy Policy describes how we collect, use, share, and protect your personal data when you use our Platform. This Policy will also let you know the rights that you have over your data. This Privacy Policy shall be read together with the Terms of Use, located at All relevant provisions of the Terms of Use apply to this Privacy Policy and are deemed to be incorporated by reference.

This Privacy Policy applies when you use our Platform or other Services. When you use our Platform and/or other Services, you agree to the terms and conditions of this Privacy Policy and consent to the collection, usage, storage, processing, handling, transferring, and sharing of the information submitted by you in accordance with the terms contained in this Privacy Policy. This Privacy Policy does not apply to third-party websites, web applications, products, or services.

Please note that this Privacy Policy may change at any time and without prior warning. Updates and changes will take effect immediately upon their posting on our website. If you have any questions or feedback about our Privacy Policy, please reach out to us through our contact form, located at

Collecting Your Personal Data

We collect data from you through our interactions with you and through our Services. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our Platform.

You provide data when you view and purchase services from us, communicate with us for customer support reasons, use our products or services, and create a user account on our Platform.

When you fill out a form provided by us or submit data to our Platform, we collect certain information that you voluntarily provide, such as your name and email address. This information will be retained by us for the purpose of communicating with you as we deem necessary. Any data voluntarily provided may be stored and processed by third-party providers.


When you provide your personal information to us to create an account, complete a transaction, or communicate with us through our contact form, your consent to our collection and use of the information is implied for that purpose.

By using our Platform, you represent and warrant that you are over the age of majority in your province, state, or country of residence, and additionally, that you are at least eighteen (18) years of age, being the age of majority in Manitoba.

Your Rights

If you have an account on our Platform, you can request that we delete any personal data we hold about you by submitting a request on our online contact form, located at This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have choices when it comes to the data you share. When we ask you to provide personal data, you can decline. If you choose not to provide data required to provide you with a Service, we cannot provide that Service to you. If we need to collect personal data according to law, or to provide a product or service to you, and you choose not to share that data, we will not be able to provide the product or service to you.

If you have an account on our Platform, you can request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data we Collect and Retain

As with most websites, we automatically collect, retain, securely store, and process information when you visit our Platform. This information includes but is not limited to: Internet Protocol (IP) address, browser type, Internet Service Provider, referring/exit pages, operating system, date, and time, and click stream data. We use this information, which does not identify you, to analyze trends, administer the Platform, track users’ movements on the Platform, and gather demographic information about our user base as a whole. We may link this automatically collected data to personally identifiable information, IP addresses, for example, in remote fraud investigation situations.

We may also collect your name, email address, telephone number, details of any financial transaction you participate in on the Services, browser and device information, and information collected through technologies such as cookies. Data retained by us is subject to the requirements of this Privacy Policy.

We will retain your information as long as there is a business need to do so. For example, we may retain your information during the time that we provide services to you, and for a reasonable time after such services have been completed, or in the event that this information is required for legal, tax, or accounting purposes. Some information may be retained as a means of preventing fraud, or for business functionality and if permitted by law.

Payment Information and Security

We are committed to providing a safe and secure payment environment. This commitment begins with the security of credit and debit cards. We use PayPal, Stripe, MasterCard Secure Code, and Verified by Visa to protect your data.

At TSD TELECOM we take compliance seriously. That is why we use the Payment Card Industry Data Security Standard (PCI DSS), which ensures that each time we process, store, or transmit your payment information it is done in a safe and secure environment. We also use SHA-2 and 2048-bit encryption and ensure that our practices are monitored and reviewed by our peers and an external IT firm.

We also take reasonable precautions to keep the personal information you disclose in both your browsing and your shopping. When you enter sensitive information (such as your credit card number) on our online order forms, we encrypt the transmission of this information using Secure Socket Layer (SSL) technology.

We follow generally accepted standards to protect personal information submitted to us, both during transmission and after we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about the security of our Platform, you can contact us using our online contact form, located at

How we Use Personal Data

We use your personal data to provide services to you, to generate statistics and produce reports in anonymized and aggregated form that does not or cannot be used to identify you, and to collect data and analytics about use of our Platform to continue to improve the development and delivery of our Services.

Cookies and Tracking

When you visit our Platform, we use cookies (small text-files with unique information supplied by a Web server to a browser, that are used to identify your computer when you use and return to a computer network) and scripts (a sequence of instructions that tell your computer what to do and when to do it) for the purposes of gathering information about customers who use our Platform, and to improve your experience with it. These analytics may be shared with third-party providers for the purposes of, among other things, improving our understanding the use of our Platform, facilitating purchases, recording your registration information, and improving our services.

We may retain usage and access logs as well as analytics data indefinitely. These logs may be used to ensure the security and performance of our Services.


We will disclose your personal information if we are required to do so by law. We may disclose your personal information if you violate our Terms of Use.

In addition, we use third-party providers to help facilitate our business operations. Any data shared with us may be transmitted or processed by third parties including but not limited to:

  • Google (Email, Website Analytics)
  • Stripe (Billing & Finance)
  • PayPal (Billing & Finance)
  • Facebook Pixel (Advertising)
  • TikTok Pixel (Advertising)

These third-party providers have their own privacy policies which govern the way that they collect and store your information. We cannot and do not control the collection or use of your information by these third-party providers. We strongly recommend that you read their privacy policies to understand how they use your information.

Where We Process Your Data

The personal data we collect is processed in our office in Winnipeg, Manitoba, Canada and in any data processing facilities operated by third parties. By sending us personal information or using our Platform, you agree and consent to the processing of your personal information in locations such as Canada and the United States, which may not offer the levels of protection required in other jurisdictions.

Data Breach

In case of any data breach of your personal data, we will inform you of such breach without any undue delay, if required by applicable privacy legislation.


Updates and Changes to this Privacy Policy

We may modify, update, or change this Privacy Policy from time to time; please ensure that you review it frequently. When we modify, update, or make changes to this Privacy Policy, we will indicate that we have done so by changing the “Last Updated” date that appears at the top of the page.

By continuing to use our Platform, you are consenting to the changes. If you do not consent to a change, you must immediately discontinue use of our Platform.